I. General

1. What makes Mundo Novo different from other pour-over solutions?

Mundo Novo was created to make specialty pour-over simple, fast, and profitable, delivering a rapid ROI for coffee shops. The machine’s aesthetic engages customers and increases pour-over demand, while its intuitive interface eliminates the need for barista training. This allows cafés and restaurants to elevate coffee quality while reducing costs, improving efficiency, and ensuring consistency.

2. How does the Mundo Novo machine compare to other pour-over systems on the market?

Our system extracts exceptional coffee through a spiral water-dispensing nozzle paired with an advanced sprinkling system. We designed it to offer full recipe customization without unnecessary complexity, making Mundo Novo accessible to all types of coffee shops, restaurants, and office spaces.

3. Is the Mundo Novo machine certified?

Mundo Novo utilizes NSF-certified components and is built to meet international safety standards. UL certification is underway.

4. Does Mundo Novo provide a warranty?

Yes. Our machines include a standard manufacturer warranty covering defects in materials and workmanship. Extended Product Care options are available on our website or through our distributors.

5. Can I use the machine in a coffee cart or mobile setup?

Yes. Mundo Novo is the only commercial pour-over system with a built-in pump, making it ideal for mobile environments using an external water jug.

II. Installation & Water Setup

6. What is required to install the Mundo Novo machine?

The machine is a standalone system that does not require an external boiler or pump. It can be connected directly to a water line (using the included pressure and flow-control fittings) or used with an external water jug.

7. Can the machine be connected directly to a water line?

Yes. The unit supports direct plumb-in connection to a water line.

8. Does the machine have a tank?

No. The machine is intended for commercial setups and does not come with a built-in water tank. It can be used with an external water jug if a water line is not available.

9. Do I need a Flojet or external pump if I don’t have a water line?

No. Mundo Novo includes a built-in pump, making it ideal for mobile carts, food trucks, events, or any setup without a fixed water line. A simple water jug system works perfectly.

10. What should I do if the machine displays “No water left”?

This message appears when there is no water supply or when excess air enters the system. To resolve:

• Ensure the machine has access to water.

• Go to the Settings page on the touchscreen.

• Press and hold “Flush” until a consistent water flow is restored.

• Note: This protects the heater from running dry.

III. Technical & Brewing Capabilities

11. What brewing variables can I control on the machine?

Through the intuitive touchscreen, you can customize:

• Water temperature

• Spiral dispensing pattern (large or small spiral)

• Pulsing (number of pulses, volume of each pulse, and timing)

• Bloom time and volume

• Total volume and brew time

Users can create and save up to 16 recipes. This guarantees consistency and allows cafés to offer multiple bean profiles effortlessly.

12. How do I create or customize brew recipes?

On the touchscreen, follow this path: Recipes → Select or create → Adjust temperature, bloom, pulses, timing, and volume → Save → Assign to one of the brew buttons.

13. How does the machine’s heating system work?

Mundo Novo uses a boilerless flow-through (flash) heating system that reaches the set temperature in under one second. Its high-speed PID and advanced computing maintain extremely precise temperature control throughout the brew.

IV. Extraction & Coffee Quality

14. What makes Mundo Novo’s extraction quality superior?

Mundo Novo’s quality advantage comes from four key innovations:

• Patented Spiral Dispensing System: The three-output head mimics hand-pour precision, ensuring even saturation and full bed agitation.

• Boilerless Flash Heater: Provides instant, stable water temperature with no recovery time or temperature drift.

• Precision Timing & Pulse Control: Creates ideal turbulence for extraction and guarantees repeatability cup after cup.

• Customizable Recipes: Each bean gets its optimal parameters, removing the human error found in manual pour-over.

Together, these deliver high-extraction, clean, bright cups unmatched by manual or boiler-based systems.

15. Can this machine result in quality of a manually brewed pour-over?

Yes. According to our data, not only can this machine achieve outstanding brewing results, but it does so consistently.

16. How do I achieve the same quality of a well brewed manual Pour-Over with a Mundo Novo machine?

To achieve the same extraction output with Mundo Novo as with manual brewing, follow these two rules of thumb:

• Grind 10–15% finer.

• Increase bloom volume by 20%.

These two adjustments with Mundo Novo typically result in a very close comparison to manual brewing.

V. Service, Maintenance & Parts

17. Does Mundo Novo offer service and maintenance in my area?

Yes. Mundo Novo has a service partner network across the United States. The machine is designed for low maintenance and includes easily replaceable parts and remote support options. Outside the USA, we partner with local distributors to provide technical support.

18. Are replacement parts and consumables available?

Yes. All key components—dispensing head, pump, screen, heating element, gaskets, and more—are readily available in the U.S. For spare parts and repair guidance, contact Mundo Novo.

19. How often do I need to descale the machine?

We recommend descaling every 300 cycles. The cycle count can be viewed on the Settings page. Please follow the descaling procedure outlined in the user manual.